Refund policy

Jungshea Return & Refund Policy

Last updated: July 13, 2026

Returns
We accept return requests within 30 days of delivery. Items must be unopened, unused, in their original packaging, and accompanied by proof of purchase. Because cosmetics are personal-care products, opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.

Start a return
Email info@jungshea.com with your order number, reason for the return, and photos when applicable. Please wait for approval and return instructions before sending anything back. Returns sent without prior approval may not be accepted.

Return shipping
Customers are responsible for return shipping on change-of-mind returns. If an item arrived damaged, defective, or incorrect, contact us promptly and we will provide a solution at no additional cost.

Refunds
We inspect returned items after they arrive. Approved refunds are issued to the original payment method within 10 business days. Original shipping charges are non-refundable except when the return is due to our error. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellations
Contact us as soon as possible. Once an order has entered fulfillment, changes or cancellation cannot be guaranteed.

Questions
Email info@jungshea.com.